Infoblox Support Overview | DDI (Secure DNS, DHCP, and IPAM) | Infoblox
Select Page

WE CARE. CALL US 24x7x365.

Optimize Your Investment with World-class Technical Support from Infoblox

World-class Customer Care and Services Teams Committed to Your Success

Infoblox is available 24x7/365 days providing Care and Services with certified Infoblox engineers, operating from 4 Global Support Centers. We provide comprehensive support programs designed to address varied requirements based on your needs. Our expert teams strive to answer questions or solve technical problems as quickly and as efficiently as possible. Whether you want round-the-clock support or prioritized high-touch services, we have offerings to ensure your success.

“It doesn’t happen often, but once in a while we run into a problem. Many thanks to the Infoblox Support team who jump in quickly and really save our skins when it is important. I have always found the Infoblox team to be responsive, accountable, and collaborative in solving the toughest of challenges.”

Simran Sandhu, Manager of Network Services, Adobe

Technical Expertise

Our globally located associates work with thousands of Infoblox customers, managing more than 70,000 Infoblox appliances that ensure more than 70% of Fortune 500 companies stay online.

24x7x365 Coverage – in the Way You Want

When you need assistance, we’ve got you covered, wherever you happen to be. We’ve invested in multiple Global Support Centers (GSCs), located in the USA, India, Malaysia, and The Netherlands ensuring coverage for every time zone that you might be located in.

You can reach us on the phone and online at any time of the day.

Get the Support the Way You Need It

Choose from our support options, including BloxCare Premium or BloxCare Elite options, based on your needs.

Need More Personalized Services?

No problem. You get that and much more with our Technical Account Manager offering.

Already a Customer?

BloxCare Maintenance Programs

BloxCare Premium MaintenanceBloxCare Premium Maintenance: Our most popular service offering from our Global Support Centers staffed with the industry’s most highly qualified technical teams, 24x7/365. Support is provided via toll free phone, email, and our world-class online support portal and software download center for access to software updates and patches, self-help Knowledge Base tools with subscription to advisories ranging from maintenance to security-related alerts.
Learn More

BloxCare Elite MaintenanceBloxCare Elite Maintenance: Adds faster SLAs, a dedicated 24x7 support line, and a closer Infoblox partnership with your business. Additional services include case prioritization, prompt management reviews and escalations, third-party collaborative support, product recommendations, prioritized feature requests and access to beta releases of future Infoblox products.
Learn More

BloxCare Technical Account ManagementBloxCare Technical Account Manager (TAM): An add-on service to BloxCare Premium Care and BloxCare Elite, the TAM service from Infoblox provides you with a proactive advocate and Infoblox expert embedded as a virtual member of your team. “An Infoblox TAM is your single point of contact who is backed by Infoblox Global Service Centers. Your TAM guides your Infoblox solutions to achieve operational efficiencies based on success factors established in partnership with you.
Learn More

BloxCare Services Comparison

 

Premium 1 Elite 1
Terms

1-3 Years

1-3 Years

Technical Support 2

 

 

Online Self Help Resources
Web/Email Support
Telephone Support
24/7 x 365
24/7 x 365
Dedicated Support Line
Response Target Times
1 Hr Sev 1
2 Hr Sev 2
15 min Sev 1
1 Hr Sev 2
 Hardware 3    
Replacement
Advanced
Replacement
Advanced
Replacement
Delivery Method
Next Business Day
within Covered
Locations*
Next Business Day
within Covered
Locations*
 Value-added Services    
Third-party Collaborative Support
Product Recommendations
Prioritized Product Feature Requets
Beta Release Access

1 See Infoblox Maintenance terms and conditions.

2 View Product support and End-of-Life policies.

3 1yr hardware and 90 days software warranty is included for all Infoblox products.

4 Order must be placed by 3pm local time

Already a Customer?

[contact-form-7 id="10507" title="Contact form 1"]