A Proactive, Infoblox Specialist for “All Things Infoblox”
An Infoblox TAM is a service that provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and business critical challenges to achieve operational efficiencies based clearly defined success factors established in partnership with you.
A Proactive, Infoblox Specialist for “All Things Infoblox”
An Infoblox TAM is a service that provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and business critical challenges to achieve operational efficiencies based clearly defined success factors established in partnership with you.
Meet Your Infoblox Technical Account Manager (TAM).
Your Infoblox TAM is a product specialist who serves as your single point of contact responsible for the overall technical support experience for all things Infoblox.
Personalized Care as an Extension of Your Resources
Deep knowledge about your environment, network and individualized Infoblox deployment
Proactive Customer Care
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups, and best practices advice
Optimal Business Outcomes
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Accelerated Time to Value
Services optimized and streamlined for your particular circumstances, needs and goals
Get the Most Value From Infoblox
Put Infoblox Next Level Secure Network services to your advantage, faster and with reduced risk.
Peace of Mind
Streamlined support delivered via clear ownership and accountability
Faster Resolutions
Timely problem resolution so you can run Infoblox solutions with minimal downtime
Time Savings
Rapid incident creation, follow-ups, and escalations
Lower Risk
Faster upgrades and reduced downtime while upgrading
Get an Assessment on How an Infoblox TAM Can Help Your Company.
TAM Offerings
| Benefit/Value | TAM Standard | TAM Plus | TAM Advanced |
| TAM Assignment |
Primary contact
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Designated contact
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Dedicated contact
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| Customer Environment and Infoblox Solution Awareness Specialized knowledge about your network implementation and evolution path with Infoblox. |
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| Proactive Incident and Escalation Management Ownership and management from reporting to the resolution supported by the Global Support Center (GSC). |
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| Health Reports and Operational Recommendations Monitoring and operational recommendations for the Infoblox solution to ensure optimal performance based on established thresholds, etc. |
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| Upgrade Assistance Recommendations on relevant upgrades with customizable Method of Procedure (MOP). |
MOP Template | Customized step by step MOP | Customized step by step MOP |
| Reviews and Communications Periodic check-in to review support cases (open/closed/escalated), valid/invalid cases, overall case management, multiple items (CSAT Surveys, Certifications, and other agreed parameters). |
Monthly | Weekly | Weekly |
| Analytics and Business Review Reporting on support cases, defects, CVE, hotfixes, RMA’s, training, hardware/software lifecycle, or other upcoming events/action items for the quarter. |
Bi-Annual | Bi-Annual | Quarterly |
| Customer Advocacy Internal advocate for the customer within Infoblox. |
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| Tactical and Strategic Guidance for Infoblox Solutions inactive engagement with new Infoblox solutions, updates, upgrades, and new products for operational efficiencies. |
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| Proof of Concept (PoC) Verification Coordinated ongoing support from all groups within Infoblox for trials and PoCs. |
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| Proactive Technical Reviews, Best Practices Sharing, and Knowledge Transfer Customized recommendations and best practices based on customer environment, newly planned features |
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| Customer-specific Feature Enhancements and Bug Champion Gather specific requirement for enhancement improvement requests, generate Request for Enhancement (RFE) and advocate need within Infoblox. |
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| Annual Architect Review Board (ARB) Review Yearly review and recommendations based on ARB findings. |
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| Quarterly 1:1 with TAM Director Quarterly meeting to solicit feedback. |
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| Onsite Visit Visit customer site to deliver QBR and any other additional functions as agreed to in advance. |
Bi-Annual (requires T&E) | Quarterly |
Download the Datasheet