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Maximize value from
your Infoblox investment

Get personalized care, accelerated resolutions and optimal business outcomes with an Infoblox Technical Account Manager

A proactive,
Infoblox Specialist for
“all things Infoblox”

An Infoblox Technical Account Manager provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and critical business challenges to achieve operational efficiencies based on clearly defined success factors established in partnership with you.

Meet your Infoblox
Technical Account Manager (TAM)

Your Infoblox TAM is a product specialist who serves as your single point of contact responsible for your overall technical support experience

Personalized care as an extension of your resources
Deep knowledge about your environment, network and individualized Infoblox deployment
Proactive customer care
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices advice
Optimal business outcomes
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Accelerated time to value
Services optimized and streamlined for your particular circumstances, needs and goals

Get the most value from Infoblox

Put Infoblox secure, cloud-first network services to your advantage faster and with reduced risk

Peace of mind

Streamlined support delivered via clear ownership and accountability

Faster resolutions

Timely problem resolution so you can run Infoblox solutions with minimal downtime

Time savings

Rapid incident creation, follow-ups and escalations

Lower risk

Faster upgrades and reduced downtime while upgrading

Get an assessment on how
an Infoblox TAM can help your company

  TAM
Standard
TAM
Plus
TAM
Advanced
TAM assignment Primary Contact Designated Contact Dedicated Contact
Customer environment and solution awareness
Proactive incident and escalation management
Health reports and operational recommendations
Upgrade assistance MOP Template Customized step by step MOP Customized step by step MOP
Reviews and communications Monthly Weekly Weekly
Analytics and business review Bi-Annual Bi-Annual Quarterly
Customer advocacy
Tactical & strategic Infoblox solutions guidance 
Concept Verification for A Proof-of-Concept (POC) 
Proactive technical reviews, best practices and knowledge transfer 
Customer specific feature enhancements & bug champion 
Annual Architect Review Board (ARB) review  
Quarterly 1:1 with TAM Director  
Quarterly analytics and business review  Bi-Annual Quarterly On-site
On-site visit  Bi-Annual
(requires T&E)
Quarterly

Download the datasheet

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