Maximize value from
your Infoblox investment
Get personalized care, accelerated resolutions and optimal business outcomes with an Infoblox Technical Account Manager
A proactive,
Infoblox Specialist for
“all things Infoblox”
An Infoblox Technical Account Manager provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and critical business challenges to achieve operational efficiencies based on clearly defined success factors established in partnership with you.
Meet your Infoblox
Technical Account Manager (TAM)
Your Infoblox TAM is a product specialist who serves as your single point of contact responsible for your overall technical support experience
Personalized care as an extension of your resources
Deep knowledge about your environment, network and individualized Infoblox deployment
Deep knowledge about your environment, network and individualized Infoblox deployment
Proactive customer care
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices advice
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices advice
Optimal business outcomes
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Accelerated time to value
Services optimized and streamlined for your particular circumstances, needs and goals
Services optimized and streamlined for your particular circumstances, needs and goals
Get an assessment on how
an Infoblox TAM can help your company
| TAM Standard | TAM Plus | TAM Advanced | |
|---|---|---|---|
| Terms | 6 month/Yearly | Yearly | Yearly |
| Assignment | Primary TAM 8x5 Local GEO hours | Designated TAM 8x5 Local Customer Business hours + 24x7x365 GSC Coverage | Dedicated TAM 8x5 Local Customer Business hours + 24x7x365 GSC Coverage |
| Engagement | Focused on the Infoblox Solution | Focused on the Account & Infoblox Solutions | Focused on Account & Infoblox Solutions' Operations |
| Assignment type — single point of contact | Primary (6) | Designated (4) | Dedicated (2) |
| Customer environment and solution awareness |  | | |
| Proactive incident and escalation management | | | |
| Health reports and operational recommendations | | | |
| Upgrade assistance | | | |
| Reviews and communications | Monthly | Weekly | Weekly |
| Analytics and business review | Bi-Annual | Bi-Annual | Quarterly |
| Customer advocacy | | | |
| Tactical & strategic Infoblox solutions guidance | | | |
| Concept verification for real-time application (POC) | | | |
| Proactive technical reviews, best practices and knowledge transfer | | | |
| Upgrade support and migration planning | | | |
| Customer specific feature enhancements & bug champion | | | |
| Quarterly 1:1 with Support Director | | ||
| On-site quarterly analytics and business review meetings | | ||
| On-site visit | N/A | 2 On Site visits (6 monthly) (T&E) | Quarterly |