Maximize value from
your Infoblox investment
Get personalized care, accelerated resolutions and optimal business outcomes with an Infoblox Technical Account Manager
A proactive,
Infoblox Specialist for
“all things Infoblox”
An Infoblox Technical Account Manager provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and critical business challenges to achieve operational efficiencies based on clearly defined success factors established in partnership with you.
Meet your Infoblox
Technical Account Manager (TAM)
Your Infoblox TAM is a product specialist who serves as your single point of contact responsible for your overall technical support experience
Personalized care as an extension of your resources
Deep knowledge about your environment, network and individualized Infoblox deployment
Deep knowledge about your environment, network and individualized Infoblox deployment
Proactive customer care
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices advice
Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices advice
Optimal business outcomes
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products
Accelerated time to value
Services optimized and streamlined for your particular circumstances, needs and goals
Services optimized and streamlined for your particular circumstances, needs and goals
Get an assessment on how
an Infoblox TAM can help your company
| TAM Standard | TAM Plus | TAM Advanced | |
|---|---|---|---|
| TAM assignment | Primary Contact | Designated Contact | Dedicated Contact |
| Customer environment and solution awareness |  | | |
| Proactive incident and escalation management | | | |
| Health reports and operational recommendations | | | |
| Customer environment and solution awareness | | | |
| Proactive incident and escalation management | | | |
| Health reports and operational recommendations | | | |
| Upgrade assistance | MOP Template | Customized step by step MOP | Customized step by step MOP |
| Reviews and communications | Monthly | Weekly | Weekly |
| Analytics and business review | Bi-Annual | Bi-Annual | Quarterly |
| Customer advocacy | | | |
| Tactical & strategic Infoblox solutions guidance | | | |
| Concept Verification for A Proof-of-Concept (POC) | | | |
| Proactive technical reviews, best practices and knowledge transfer | | | |
| Customer specific feature enhancements & bug champion | | | |
| Annual Architect Review Board (ARB) review | | ||
| Quarterly 1:1 with TAM Director | | ||
| Quarterly analytics and business review | Bi-Annual | Quarterly On-site | |
| On-site visit | Bi-Annual (requires T&E) | Quarterly |