Technical Account Manager Service | Infoblox
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MAXIMIZE VALUE FROM YOUR INFOBLOX INVESTMENT

Get Personalized Care, Accelerated Resolutions and Optimal Business Outcomes with an Infoblox Technical Account Manager.

A Proactive, Infoblox Specialist for “All Things Infoblox”

An Infoblox TAM is a service that provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and business critical challenges to achieve operational efficiencies based clearly defined success factors established in partnership with you.

A Proactive, Infoblox Specialist for “All Things Infoblox”

An Infoblox TAM is a service that provides you access to expertise and resources that help you navigate increasing complexities, competing priorities and business critical challenges to achieve operational efficiencies based clearly defined success factors established in partnership with you.

Meet Your Infoblox Technical Account Manager (TAM).

Your Infoblox TAM is a product specialist who serves as your single point of contact responsible for the overall technical support experience for all things Infoblox.

Personalized Care as an Extension of Your Resources

Deep knowledge about your environment, network and individualized Infoblox deployment

Proactive Customer Care

Technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups, and best practices advice

Optimal Business Outcomes

Ongoing collaboration with your technical teams to plan deployments, standby upgrades and optimize Infoblox products

Accelerated Time to Value

Services optimized and streamlined for your particular circumstances, needs and goals

Get the Most Value From Infoblox

Put Infoblox Next Level Secure Network services to your advantage, faster and with reduced risk.

A Comprehensive Plan

Peace of Mind

Streamlined support delivered via clear ownership and accountability

Project Management Resources

Faster Resolutions

Timely problem resolution so you can run Infoblox solutions with minimal downtime

Pre-Production Staging

Time Savings

Rapid incident creation, follow-ups, and escalations

Track Record of Success

Lower Risk

Faster upgrades and reduced downtime while upgrading

Get an Assessment on How an Infoblox TAM Can Help Your Company.

TAM Offerings

Benefit/Value TAM Standard TAM Plus TAM Advanced
 TAM Assignment

Primary contact
Designated contact
Dedicated contact
Customer Environment and Infoblox Solution Awareness
Specialized knowledge about your network implementation and evolution path with Infoblox.
Proactive Incident and Escalation Management
Ownership and management from reporting to the resolution supported by the Global Support Center (GSC).
Health Reports and Operational Recommendations
Monitoring and operational recommendations for the Infoblox solution to ensure optimal performance based on established thresholds, etc.
Upgrade Assistance
Recommendations on relevant upgrades with customizable Method of Procedure (MOP).
MOP Template Customized step by step MOP Customized step by step MOP
Reviews and Communications
Periodic check-in to review support cases (open/closed/escalated), valid/invalid cases, overall case management, multiple items (CSAT Surveys, Certifications, and other agreed parameters).
Monthly Weekly Weekly
Analytics and Business Review
Reporting on support cases, defects, CVE, hotfixes, RMA’s, training, hardware/software lifecycle, or other upcoming events/action items for the quarter.
Bi-Annual Bi-Annual Quarterly
Customer Advocacy
Internal advocate for the customer within Infoblox.
Tactical and Strategic Guidance for Infoblox Solutions
inactive engagement with new Infoblox solutions, updates, upgrades, and new products for operational efficiencies.
Proof of Concept (PoC) Verification
Coordinated ongoing support from all groups within Infoblox for trials and PoCs.
Proactive Technical Reviews, Best Practices Sharing, and Knowledge Transfer
Customized recommendations and best practices based on customer environment, newly planned features
Customer-specific Feature Enhancements and Bug Champion
Gather specific requirement for enhancement improvement requests, generate Request for Enhancement (RFE) and advocate need within Infoblox.
Annual Architect Review Board (ARB) Review
Yearly review and recommendations based on ARB findings.
Quarterly 1:1 with TAM Director
Quarterly meeting to solicit feedback.
Onsite Visit
Visit customer site to deliver QBR and any other additional functions as agreed to in advance.
Bi-Annual (requires T&E) Quarterly

Download the Datasheet

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