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Infoblox Education Training Services Additional Terms

This Education Training Services Addendum sets forth additional terms and conditions that govern the sale and use of Infoblox Education Training Services.

1. Scope.

Infoblox Education Training Services offers a classroom and self-study product training that gives Infoblox customers, partners, and employees access to a broad range of deep technical expertise, with the flexibility to accommodate learning styles, working schedules, (“Infoblox Education Training Services”). Services are available globally via Infoblox regional centers of excellence and through our authorized training centers. Product accreditations confirm that your skills and experience meet Infoblox standards of achievement. Your accreditation provides a measure of your capabilities that is instantly recognizable around the world and across industries. The accreditations are achieved through a combination of training, work experience, and examinations and are transferable as you progress in your career.

2. Customer Connectivity to Infoblox Systems.

Customer is responsible for confirming, prior to class, connectivity to Infoblox Education systems. Customer is responsible for resolving issues preventing access to Infoblox Education systems. Customer is responsible for speed testing connectivity and confirming response time is acceptable.

3. Infoblox Cancellation Policy.

Infoblox may cancel a class at any time at Infoblox’s sole discretion. Customer can choose to re-book another class at a later time or receive a training credit refund. Customer may cancel a student at its sole discretion. If the cancellation is received at least 10 business days prior to the start of the class, Infoblox will provide a training credit. No-show students are not eligible for a refund or training credit.

4. Infoblox Training Credit Expiration Policy.

Customer must use all training credits within 1 year of the date of purchase. Any unused training credits will be forfeited.

5.Infoblox Learning Subscription Policy.

Learning subscriptions are effective from the date of the Order. Customer will provide Infoblox Education the details of individuals to be provided a license to access the learning subscription. Each license is tied to the email address of a single user. Access may not be shared between users. The email address that is used must be associated with the Customer organization. Customer may reassign a license to a different user in the event that the current licensed user is no longer responsible for Infoblox Products and Services or no longer is employed by Customer.

6. Infoblox Accreditation Exam Policy.

Customer must complete exam attempts within 60 days of exam registration. Customers must wait 36 hours before retaking an exam after a failed attempt. Customer must pass an exam within 6 attempts. After a sixth failed attempt, Customer must retake the associated class.

Last updated December 2021

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