Maximize the Full Value of your Infoblox investment
Get personalized care, accelerated resolutions and optimal business outcomes with an Infoblox Technical Success Manager
Simplify the complex
with your trusted
Infoblox expert
A Technical Success Manager is your strategic partner for agile networking and robust security. We don’t just provide support—we deliver tailored solutions that transform your challenges into opportunities for operational excellence.
Meet your Infoblox
Technical Success Manager
More than a support contact, your Technical Success Manager is a specialized expert committed to understanding your unique business needs. They will help you realize the full potential of your Infoblox solutions so that you can focus on innovation over maintenance.
Personalized expertise
Acts as an extension of your resources, with deep knowledge of your environment, network and individualized Infoblox deployment
Acts as an extension of your resources, with deep knowledge of your environment, network and individualized Infoblox deployment
Proactive customer care
Delivers ongoing technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices
Delivers ongoing technical reviews, knowledge transfers, upgrade planning, health checks, proactive follow-ups and best practices
Optimal business outcomes
Collaborates with your technical teams to plan deployments, prepare upgrades and optimize Infoblox products
Collaborates with your technical teams to plan deployments, prepare upgrades and optimize Infoblox products
Faster time to value
Tailors, optimizes and streamlines services for your particular needs and goals
Tailors, optimizes and streamlines services for your particular needs and goals
Request an assessment to discover how
our Technical Success Managers can support your organization’s goals
Swipe to see full table
| Regional | Plus | United States | Service Provider / Global Enterprises | |
| GEO Availability and Offerings | EMEA only | Global; better for enterprises with complex use cases | AMS only; better for customers that need U.S. citizen support personnel | Global; best for international enterprises and service providers that offer mission-critical services |
| Customer Environment and Solution Awareness | ||||
| Proactive Incident and Escalation Management | ||||
| Reviews and Communications | Weekly | Weekly | Weekly | Weekly |
| Analytics and Business Review | Biannually | Biannually | Biannually | Quarterly |
| Tactical and Strategic Infoblox Solutions Guidance | ||||
| Proactive Technical Reviews, Best Practices Sharing and Knowledge Transfer | ||||
| Upgrade and Migration Planning | ||||
| Customer-Specific Feature Enhancements and Bug Champion | ||||
| Upgrade Support | ||||
| Multi-Vendor Interoperability Collaboration | ||||
| Health Reports and Operational Recommendations | ||||
| FedRAMP | ||||
| Vertical Expertise | Federal | Service provider | ||
| Quarterly 1:1 with Infoblox Technical Success Director | Biannually | |||
| On-Site Visit | Remote only | Remote only | One on-site visit Requires T&E | Quarterly in GEO |