SANDBOX Addendum
This SANDBOX Addendum (“Addendum”) is incorporated into and forms part of the master agreement (e.g., Master Customer Agreement) (“MCA”) between Infoblox Inc. (“Infoblox”) and the customer identified in the applicable Order or account (“Customer”). It governs Customer’s access to and use of the SANDBOX Service. Capitalized terms not defined here have the meanings given in the MCA or the applicable Infoblox SaaS Addendum.
Customer accepts this Addendum by (i) placing an Order (directly or via an Authorized Reseller) that incorporates or references the MCA, or (ii) accessing or using the SANDBOX Service. The “Effective Date” is the earliest of those acceptance events. If Customer does not accept, it must not access or use the SANDBOX Service. If there is a conflict between this Addendum, the Infoblox SaaS Addendum, and the MCA, this Addendum controls for the SANDBOX Service, then the Infoblox SaaS Addendum, and then the MCA.
1) LICENSE AND USE
Grant. Subject to the Agreement, Infoblox grants Customer, during the Term, a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the SANDBOX Service (i) only in a non‑production sandbox environment; (ii) not for performance or scale testing; and (iii) within the Allowable Usage limits. Customer must maintain an authorized license for the applicable Infoblox Product associated with the SANDBOX Service. All other rights are reserved by Infoblox.
Restrictions. Customer will not use the SANDBOX Service for production workloads, benchmarking, public comparisons, or stress/performance testing; or otherwise in a manner inconsistent with the Documentation or the Agreement.
2) SUPPORT AND AVAILABILITY
Support. Infoblox will provide support for the SANDBOX Service during the Term consistent with Exhibit A (Support Terms) of the applicable SaaS Addendum and the Documentation. Infoblox will use commercially reasonable efforts to make the SANDBOX Service available during Customer’s normal business hours. Infoblox does not guarantee the SANDBOX Service or support will be available at any particular time or for any particular period.
No SLA credits. The SANDBOX Service is not covered by any service‑availability targets or service credits in the Product Addendum or elsewhere in the Agreement.
3) PRICING AND PAYMENT
Fees. The SANDBOX Service is priced per SANDBOX Instance as stated in the applicable Order. Fees are prepaid for the Term. All purchases are final. If Customer terminates the SANDBOX Service for convenience, prepaid fees are non‑refundable.
4) USAGE REVIEW
Infoblox may review Customer’s usage to confirm it remains within the Allowable Usage level. If usage exceeds Allowable Usage, the Parties will work together to address the increase. Excess usage may result in additional license fees.
5) TERM; RENEWAL; TERMINATION; CUSTOMER INFORMATION
At the end of each Term, Infoblox may send a renewal notice with the applicable fees. If Customer does not timely renew, the Term will expire and access to the SANDBOX Service will end. Either party may terminate per the Agreement. For thirty (30) days after termination or expiration, Customer may retrieve Customer Data stored in connection with the SANDBOX Service; after that period Infoblox may disable access to and delete such Customer Information. Provisions intended to survive will do so.
6) DEFINITIONS
Infoblox SaaS Addendum: The addendum that sets forth the service-specific terms governing the applicable Infoblox software-as-a-service (SaaS) offering.
Allowable Usage: Unless otherwise specified in the Order, no more than 5.5 million DNS Queries per month.
DNS Query: An inbound DNS query received by Infoblox‑provided services; excludes outbound iterative queries or responses. Counted inbound DNS Queries may be recursive or iterative.
SANDBOX Instance: A single sandbox account as selected and viewed within the Infoblox Portal.
SANDBOX Service: A temporary, non‑production account with the same features and capabilities as the associated parent account.
Exhibit A — Service Availability and Service Credits
1) Service Availability. Infoblox will use commercially reasonable efforts to make the SANDBOX service operational and available at least 99.9% of the time in any calendar month. “Operational and available” refers to SANDBOX Service login and configuration changes. If the Monthly Uptime Percentage does not meet the Service Availability, Customer is eligible for a Service Credit as shown below.
| Uptime (% per month) | Days Credited |
|---|---|
| ≥ 99.9% | 0 |
| < 99.9% – ≥ 98.0% | 3 |
| < 98.0% – ≥ 95.0% | 7 |
| < 95.0% | 15 |
2) Requesting Service Credit. To receive a Service Credit, Customer must be current on fees and submit a support ticket within 30 business days of the outage with dates and times of unavailability. Infoblox will verify availability. Failure to comply forfeits the credit. Service Credits will not exceed 10% of quarterly fees for the SANDBOX Service. Service Credits are the only remedy if the Service Availability target isn’t met.
3) Exclusions. Service Availability does not apply to: (a) Maintenance Downtime (routine maintenance outside normal working hours (Pacific Time) lasting ≤ 4 hours per instance, with at least 48 hours’ prior notice to Customer’s technical contact); (b) factors outside Infoblox’s reasonable control (Force Majeure, DDoS, Internet access issues beyond Infoblox’s demarcation point); (c) actions/inactions of Customer or third parties; or (d) Customer’s or third‑party equipment, software, or technology outside Infoblox’s control. Infoblox may investigate reported incidents before issuing credits.
4) Definitions.
“Downtime” means Customer is unable to access the SANDBOX Service via web browser or API due to SANDBOX Service failure, as confirmed by Infoblox.
“Maintenance Downtime” has the meaning above.
“Monthly Uptime Percentage” means total minutes in a month minus minutes of Downtime, divided by total minutes in that month.
“Service Credit” means the number of days credited as specified in the table.