EMEA | WEBINAR
AI-Ready IT Starts with CMDB Reality: The Data Foundation for AgenticOps and Automation
Wednesday, September 16
10 am BST | 11 am CEST | 2:30 pm IST
Learn how trusted CMDB data can strengthen AgenticOps, improve automation, and help IT leaders close visibility gaps before scaling AI-ready operations.
AgenticOps and intelligent automation promise to transform IT operations, but only if they can trust the data they’re acting on. The reality is that many organizations are building AI and automation initiatives on configuration management databases (CMDBs) that are incomplete, outdated or missing assets. Only 29% of CMDB implementations are considered fully successful by the teams running them. The other share a common symptom: before approving a change, the change coordinator checks the CMDB, then still needs to ask application owners and infrastructure teams to confirm dependencies and potential impact. The CMDB says one thing; the people closest to the environment provide the answer. That is not caution. It is a trust problem.
In this webinar, IT leaders from Infoblox share what they found when they looked at their own ServiceNow environment, before expanding their investment. Their dashboards looked fine, but the underlying data told a different story, revealing visibility gaps that limited automation, reduced operational confidence and ultimately constrained their ability to scale AI and AgenticOps initiatives.
This is not a polished case study. It is a conversation that almost never happens in public: the uncomfortable findings, the budget decision and what they are doing about it. Whether you’re modernizing your CMDB, expanding ServiceNow or preparing for AgenticOps, this discussion will help you understand why trusted asset intelligence is the foundation for AI-ready IT, and what questions you should ask before making your next investment.
Meet the Presenters
Justin Kappers
SVP & CIO, Infoblox
Justin leads global IT at Infoblox with a focus on accelerating AI adoption and driving digital transformation. He has over 20 years of experience helming technology organizations and ensuring operational excellence. Before joining Infoblox in September 2025, Justin modernized core business systems and implemented AI use cases across the customer support and sales domains at NetApp. Prior to NetApp, he led high-performing teams at Broadcom and Deloitte. Justin is known for his collaborative working style and disciplined approach, maximizing technology to support enterprise growth and change. He holds a Bachelor of Science in business information systems and finance from Miami University.
Lemna Manoharan
Staff Product Marketing Manager, Infoblox
Lemna Manoharan is a Staff Product Marketing Manager at Infoblox, where she focuses on Infoblox Visibility solutions, including Universal Asset Insights™. She brings 12+ years of experience across product marketing and product management, with expertise in go-to-market strategy, demand generation, product positioning, analyst relations, and ecosystem marketing. At Infoblox, she has also led marketing initiatives for networking ecosystem partnerships, hyperscaler co-build solutions, and value-added services for DNS, DHCP, and IP Address Management (DDI). Prior to joining Infoblox, Lemna led product marketing for network monitoring, network automation and orchestration, and PKI management solutions at Auvik Networks and AppViewX. She holds an Executive MBA (EPYM) from the Indian Institute of Management Calcutta and a degree in Electronics and Communications Engineering.
Yogesh Deshpande
ServiceNow Domain Architect, Infoblox
Yogesh Deshpande is a ServiceNow Domain Architect at Infoblox, where he leads enterprise service management automation initiatives that connect technology, operations, and security. With more than 18 years of experience, he has delivered large-scale service management implementations and developed complex applications across modern and legacy environments. His expertise spans CMDB architecture and data quality, system integration, application development, SQL, and database architecture - enabling organizations to streamline workflows, improve visibility, and respond more efficiently to business and security needs.
As the owner of Infoblox's own ServiceNow platform, Yogesh serves as customer zero for the Service Graph Connector for Infoblox Universal Asset Insights, shaping its design and validating it against a live production CMDB before it reaches customers. He brings a practitioner's perspective to the problem most enterprises share: a CMDB that can only be trusted as far as its asset coverage goes.