Infoblox Data Subprocessor’s List
Infoblox Subprocessors as of 3/2025
| Subprocessor | Purpose | Data Elements Processed | Location of Processing | Security Measures |
|---|---|---|---|---|
| Applicable to Cloud Products (Threat Defense, DDI) | ||||
| AWS | Cloud Hosting Service | Endpoint IP address MAC address Host name/Device name/ID Userid DNS log data | USA (AWS East Region); Germany (Frankfurt Region) | AWS Compliance Programs |
| OKTA | Security / Single-sign on Okta is the identity provider for SSO / SAML supporting customer login to Infoblox cloud products | First and last name Title Position Employer Contact information (company, e-mail, phone, address) ID data IP address Connection data Localization data | USA | Okta Trust Center |
| Customer Support / Communication | ||||
| Five9 | Call Center Software Routes calls to Infoblox customer support centers. | Call routing data Recording of voice conversation (30days) | USA | Five9 Trust Office |
| NICE inContact | Call Center Software Routes calls to Infoblox customer support centers. | Name IP address Geo location Phone number Company name Online identifier System information Voice identification, Call transcripts | USA | NICE Privacy Notice |
| Salesforce | Sales and order management and customer relationship management | System administrator / technical contact information for customer support (name, work email, work phone number, time zone) | USA | Salesforce Trust |
| Atlassian Corp Plc | Jira software – Ticketing System / RFEs Jira is a tracking system for bugs and Requests for Enhancements. | Employees first and last name Email address Phone number Job title Time zone Customer data uploaded through support ticket | USA | Atlassian Trust Center |
| Google Productivity applications | Google Apps suite is used for documentation, meeting notes, internal specs, architecture diagrams, that includes product related personal data and personal data of customer representatives | USA | Google Trust Center | |
| Microsoft | Microsoft 365 for Enterprise productivity applications | Microsoft 365 is used for email, documentation, meetings, meeting notes and recordings, internal specs, architecture diagrams, that includes product related personal data and personal data of customer representatives | USA | Microsoft Trust Center |
| Intellum | Exceed LMS for Infoblox education | First and last name Email address Authentication credentials Company Name, Job title and Address Course related information Other information user elects to share in their profile | USA | Intellum Data Privacy & Data Security Statement |
| Kryterion | Online Testing for education exams | First and last name Email address Authentication credentials Company Name and Address Exam related information Credit card information | USA | Kryterion Privacy Policy |
| Nativevideo | Vinton meeting assistant and notetaker for Salesforce | Used as a notetaker by Support to transcribe customer meeting. Customers are notified with a message at the start of the meeting so they can decide if they want feature enabled for the call. | USA | Nativevideo Trust Center |
Changes From Last Version
- Added Security Measures column
- Revised Cloud Products heading to remove use of “BloxOne”
- Added Germany (Frankfurt) Region to AWS listing
- Updated Data Elements for AWS
- Removed separate Company Communication Section
- Updated Purpose for Google
- Updated Purpose and Data Elements for Microsoft
- Removed Outreach.io and Marketo
- Added Intellum and Kryterion for education
- Added Nativevideo for Support meeting assistant