"I couldn't be more happy with the professionalism and courteous attitude that was displayed to me. I can now feel rest assured that with Infoblox and their support team, our company will be ahead of the game for future technology advancements."

-Chris Allen, IT Specialist / Webmaster

"Your tech was very polite on the phone and talked me through the upgrade with no snide comments...Your product has worked for us so well we do not even look at it or go into the GUI for weeks at a time. Keep up the good support as that is what makes a good product. This has been on of the nicest techs I have talked with in a long time."

-Gene Hamilton , Combination Tech

"I have worked in I.T. for 15 years, and have been an Enterprise Administrator for five of those years. In all that time I do not believe I have been more pleased with any vendor, then I have been with the technical support I receive from Infoblox. The biggest "plus" is that when I call the 1-888... support line, a real engineer actually answers the phone (instead of a "call taker" or "level 1" person). The actual engineer who will be working the case with me answers the phone (usually by the second ring) and stays on the phone with me until my issue is resolved.  I have also had a number of instances wherein there is an ongoing case, and out of the blue an engineer will call me because he has been working the issue on his own, and has something he/she wants me to try. I feel your support staff is genuinely interested in finding resolution to any issue I might have, and that they have the tools and expertise to do so efficiently."

John T. Scott - MCP, CCA
Active Directory Forest Administrator
Enterprise DNS & DHCP Administrator

"Infoblox support is Excellent and Professional...to rely on this type of support in our nonstop 24 hour service environment, is a good thing to know for future!"

Darren Barynicke, Specialist CDN Core.

"I felt that they were able to understand what I wanted to do and came up with the answer in a timely manner."

Stephen C. Derendinger, System Programmer

"Infoblox has best support technicians and engineers I have ever worked with… Professional, knowledgeable, working hard to help the client.  Best of the crop."

Marius Cienki, Technical Consultant

"Always great support!"

-Richard Campbell

"I’m always learning new things while logging calls to Infoblox.  Thanks a lot for the support."

-Lalitha Nagaraja

"Infoblox has great customer service that is on par with the best in the industry."

-Tyler Freeman

"I'm very pleased with the support from the Tech staff. They are very versed in technical detail of the Infoblox product. They also take the time to explain what steps they perform to correct the issue. A big thanks."

-Gary Brinkerhoff

"I was impressed that a real, live, technician answered the support call. My issue was resolved quickly. Great first impression for a new customer!"

-Bryan Hayes

"The technician was a pleasure to work with.  She was very knowledgeable and fixed my issue extremely quickly."

-Michael D. Sahli

"Excellent work upgrading my 1050s and resolving the issue."

--Senior Network Architect for Network Operations

"As always...perfect support" 

-Senior IT Analyst

"Excellent support. No complaints."

--Senior Network Administrator

--Yves Lemage, Technical Security Consultant 

“My experience of using your support service today is among the best support experiences any vendor has provided me. You can be proud of the professionalism and the knowledge of the technician who assisted me and the speed of resolution. Your tool for sharing control of my PC worked very well and undoubtedly made it much easier and quicker to resolve the problem.”

  --Colin Jamieson, Principal Systems Manager