Infoblox Data Subprocessor’s List
Infoblox Subprocessors as of 12/7/2023
| Subprocessor | Purpose | Data Elements Processed | Location of Processing |
|---|---|---|---|
| Applicable to Cloud Products (Blox One Threat Defense, Blox One DDI) | |||
| AWS | Cloud Hosting Service | Endpoint IP address MAC address Host name Userid in B1TD DNS log data | USA (AWS East Region) |
| OKTA | Security / Single-sign on Okta is the identity provider for SSO / SAML supporting customer login to Infoblox cloud products | First and last name Title Position Employer Contact information (company, e-mail, phone, address) ID data IP address Connection data Localization data | USA |
| Customer Support | |||
| Five9 | Call Center Software Routes calls to Infoblox customer support centers. | Call routing data Recording of voice conversation (30days) | USA |
| NICE inContact | Call Center Software Routes calls to Infoblox customer support centers. | Name IP address Geo location Phone number Company name Online identifier System information Voice identification, Call transcripts | USA |
| Salesforce | Sales and order management and customer relationship management | System administrator / technical contact information for customer support (name, work email, work phone number, time zone) | USA |
| Atlassian Corp Plc | Jira software – Ticketing System / RFEs Jira is a tracking system for bugs and Requests for Enhancements. | Employees first and last name Email address Phone number Job title Time zone Customer data uploaded through support ticket | USA |
| Company Communication | |||
| Productivity applications, Google Drive | Google Apps suite is used for documentation, meeting notes, internal specs, architecture diagrams, that includes product related personal data and personal data of customer representatives | USA | |
| Marketo | Sales, Marketing, and Business Development / Campaign Analysis | First and last name Employer Business role Professional title Contact information (e.g., email, phone, physical address) Business network Business experience Business interests Localization data Device identification data | USA |
| Microsoft | Office365 email | Email may contain product related personal data and personal data of customer representatives | USA |
| Outreach.io | Sales Enablement Platform | First and last name Title Position Employer Contact information (company, email, phone, physical business address) ID data, such as email addresses, usernames, and phone numbers Professional life data Localization or electronic connection data, such as IP addresses and mobile device IDs | USA |