Product Life Cycle Overview and EOL Notifications
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Infoblox periodically introduces new products, services, product enhancements and other offerings. As part of this process, older products and services may be discontinued. Infoblox is committed to making the transition from such products to new offerings as simple as possible. As part of this, when a product reaches its end of life (EOL), Infoblox will inform customers regarding important milestones, including the initial EOL notification, Last Order Date (LOD), and End-of-Support (EOS) milestone dates, as described below.
Customers may continue to purchase products up until the announced LOD. Infoblox will provide technical support and service for products up until the announced EOS date.
Infoblox normally provides EOL notification to our customers for discontinued products at least 90 days prior to the LOD. Customers can receive EOL notifications directly by signing up for Alerts by registering for an account on the Infoblox support web site at: http://www.infoblox.com/register or indirectly by checking this posting on the Infoblox support web site.
Hardware EOL and EOS Policy
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Effective July 1, 2005, Infoblox provides support for standard hardware systems for up to three (3) years from the date the products are discontinued. For products with EOL notifications prior to July 1, 2005, the EOS milestones may vary. Refer to the specific product EOL notification for the terms and EOS milestone dates that apply to that product.
All products being discontinued are typically identified as such on the price list for 90 days prior to LOD. At LOD, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products is provided only to customers who purchased a support contract prior to the removal of the product and services from the Infoblox price list or who converted their new product warranty coverage to a support contract prior to expiration of the standard warranty.
Note: Only products that are covered by a current Infoblox maintenance contract are eligible for renewal.
Replacement units provided during the EOS period may not be identical to systems purchased prior to product discontinuation. It is possible that replacement units may require customers to implement network changes (such as reconfiguration, software updates, and hardware upgrades) and may affect service pricing when the support contract is renewed.
Infoblox reserves the right to charge an additional fee for continued support of any discontinued products. Infoblox also reserves the right to reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without notice.
Software EOL and EOS Policy
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Effective May 1, 2005, except for DNSone 2.X software, all Infoblox software releases are supported for up to eighteen (18) months or three (3) subsequent major releases of such software, whichever occurs first. A major software release is defined as a “dot” release which is in the X.X format, such as 4.0 or 3.2. A minor or maintenance release is designated with the X.Xrx format, such as 4.0r1 or 3.2r11.
For DNSone 2.X, see the individual announcements regarding EOL for that product.
Please note that Infoblox will not be obligated to provide bug fixes, new features, or enhancements to software that has reached the EOS date.
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