bloxCare Maintenance Programs

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Tech support for networks of any size and any configuration

At Infoblox we know that customer satisfaction is not achieved by great technology alone. This is why we go through great effort to provide the highest quality support, consulting, and training services—delivered globally—in a package that is suitable for you. And to ensure that you always have the latest Infoblox technology for your virtual appliances, add Infoblox Upgrade Advantage to your bloxCare maintenance.

bloxCare Maintenance Programs Overview
See all our maintenance program offerings and compare features
bloxCare Premium Maintenance
Our most popular program—suitable for majority of our customers
bloxCare Platinum Maintenance
Our most comprehensive maintenance program, for large, mission critical applications
Compare the bloxCare Maintenance Programs
bloxCare Maintenance Programs At-A-Glance
Standard Warranty Premium Maintenance 1 Platinum Maintenance 2
Terms
Standard
  • 1 year hardware
  • 90 days tech support
1-3 years hardware & tech support 1-3 years hardware & tech support
Online Self Help Resources N/A Yes Yes
Web/Email Support Yes Yes Yes
Telephone Support Local business hours 3 24 x 7 x 365 24 x 7 x 365
Response Times Within 1 business day Within 1 hour Within 1 hour
Hardware
Replacement Exchange Return Advance Replacement Advance Replacement
Delivery Method Reasonable efforts Next business day in supported locations 4 Next business day in supported locations 4
Account Management
Dedicated Technical Account Management N/A N/A Yes
Onsite Visits & Quarterly Business Reviews N/A N/A Yes
Upgrade Assistance/Standby Support N/A Remote Professional Services engagements available for fee Yes 5
Customer Environment Testing at Infoblox N/A Remote Professional Services engagements available for fee Yes
Technology Upgrades
Infoblox Upgrade Advantage N/A Can add to maintenance program at time of virtual appliance purchase6 Can add to maintenance program at time of virtual appliance purchase6
Training
Technical Training and Certification Available for purchase Available for purchase Training credits included
  1. 1 See Infoblox Premium Maintenance terms and conditions
  2. 2 Requires purchase of Premium or L3 service on all units
  3. 3 In the event of a priority 1 hardware failure, contact support 24x7x365
  4. 4 Order must be placed by 3 p.m. local time
  5. 5 Available to customers with Platinum Plus contracts
  6. 6 Until the end of calendar year 2015, existing Trinzic virtual appliance customers with active maintenance contracts can enroll in Upgrade Advantage at any time. However, beginning in 2016, Upgrade Advantage is available only with the purchase of a new virtual appliance.

Ready to learn more? We are happy to help you.