bloxCare Maintenance Programs

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Tech support for networks of any size and any configuration

At Infoblox we know that customer satisfaction is not achieved by great technology alone. This is why we go through great effort to provide the highest quality support, consulting and training services—delivered globally, in a package that is suitable for you. This page contains an overview of the variety of bloxCare support programs available to you.

bloxCare Maintenance Programs Overview
See all our maintenance program offerings and compare features
bloxCare Premium Maintenance
Our most popular program—suitable for majority of our customers
bloxCare Platinum Maintenance
Our most comprehensive maintenance program, for large, mission critical applications
Compare the bloxCare Maintenance Programs
bloxCare Maintenance Programs At-a-Glance
Standard Warranty Premium Maintenance 1 Platinum Maintenance 2
Terms
Standard
  • 1 year hardware
  • 90 days tech support
1-3 years 1-3 years
Online Self Help Resources N/A X X
Web/Email Support X X X
Telephone Support Local Business Hours 3 24x7x365 24x7x365
Response Times 1 business day within 1 hour within 1 hour
Hardware
Replacement Exchange Return Advance Replacement Advance Replacement
Delivery Method Reasonable Efforts Next Business Day within Covered Locations 4 Next Business Day within Covered Locations 4
Account Management
Dedicated Technical Account Manager(s) N/A N/A X
Onsite Visits & Quarterly Business Reviews N/A N/A X
Upgrade Assistance/Standby Support N/A Remote Professional Services Engagements available for fee X 5
Customer Environment Testing at Infoblox N/A Remote Professional Services Engagements available for fee X
Training
Technical Training and Certification Available for Purchase Available for Purchase Training Credits Included
  1. 1 See Infoblox Premium Maintenance terms and conditions
  2. 2 Requires purchase of Premium or L3 service on all units
  3. 3 In the event of a priority 1 hardware failure, contact support 24x7x365
  4. 4 Order must be placed by 3 p.m. local time
  5. 5 Available to customers with Platinum Plus contracts

Ready to learn more? We are happy to help you.