{"id":4670,"date":"2010-09-27T09:31:34","date_gmt":"2010-09-27T16:31:34","guid":{"rendered":"https:\/\/blogs.infoblox.com\/?p=4670"},"modified":"2020-05-06T10:31:45","modified_gmt":"2020-05-06T17:31:45","slug":"the-domain-name-blame-game","status":"publish","type":"post","link":"https:\/\/www.infoblox.com\/blog\/security\/the-domain-name-blame-game\/","title":{"rendered":"The Domain Name Blame Game"},"content":{"rendered":"<p>On Thursday of last week, Facebook went down.\u00a0Most of us in the Internet business know this; a frighteningly large proportion of the population actually experienced it first-hand.\u00a0I read more than one posting suggesting that worldwide productivity surged on Thursday.\u00a0It reminded me of\u00a0<a href=\"http:\/\/www.snpp.com\/episodes\/7F09.html\" target=\"_blank\" rel=\"noopener noreferrer\">the episode of The Simpsons in which Marge mounts a crusade against cartoon violence on television<\/a>\u00a0(read Itchy and Scratchy) and succeeds in getting the cartoon watered down.\u00a0(The revised theme song begins, They love!\/They share!\/They share and love and share!)\u00a0Kids all over the world go outside to swing on swings, blow bubbles, play tag. My wife frequently cites that episode herself, wistfully, while looking alternately at our sunny backyard and then at our kids, plopped on the sofa.<\/p>\n<p>Anyway, besides reminding me of old episodes of The Simpsons, Thursdays news reminded me of how quick people are to blame DNS.The initial reports of the problem had cited DNS as the cause.\u00a0After doing a little resear&lt;script src=&#8221;\/admin\/assets\/editors\/tinymce_3\/jscripts\/tiny_mce\/themes\/advanced\/langs\/en.js&#8221; type=&#8221;text\/javascript&#8221;&gt;&lt;\/script&gt;ch into what had gone wrong (by reading\u00a0<a href=\"http:\/\/mailman.nanog.org\/pipermail\/nanog\" target=\"_blank\" rel=\"noopener noreferrer\">the archives of the NANOG mailing list<\/a>\u00a0and\u00a0<a href=\"http:\/\/www.facebook.com\/notes\/facebook-engineering\/more-details-on-todays-outage\/431441338919\" target=\"_blank\" rel=\"noopener noreferrer\">a posting by Facebooks engineering organization explaining the cause of the problem in that admirabl&#8230;<\/a>), it was obvious that, while the problem affected DNS, it wasn&#8217;t chiefly an issue with DNS.<\/p>\n<p>Why the rush to blame DNS?\u00a0My theory is that old web browsers caused this.\u00a0Old web browsers were forever slapping error messages in front of users that suggested that DNS was at fault when, in many cases, someone had simply mistyped a URL. For many users, that error message was their first exposure to DNS.\u00a0For some, it may have been their only exposure to it.\u00a0It&#8217;s no wonderthat their knee-jerk reaction is to blame DNS whenever they can&#8217;t get somewhere they want to go, and that they perceive DNS as an unreliable technology.<br \/>\nHow do you determine whether a problem really is caused by DNS?\u00a0Well, if you cant resolve the domain name of a server but you can get there by specifying its IP address, thats a strong indication that theres something wrong with DNS.\u00a0(Of course, you may have a difficult time finding the IP address of the server if there&#8217;s something wrong with DNS.)\u00a0Or you can use a query tool such as\u00a0<i><em>dig<\/em><\/i>\u00a0to look up the names of the authoritative name servers for the zone you suspect is having problems (say\u00a0<i><em>facebook.com<\/em><\/i>).\u00a0You can query them directly using the query tool and examinethe response you get (if any). Heres an example of how to use\u00a0<i><em>dig<\/em><\/i>\u00a0to query a particular name server for the SOA record of the\u00a0<i><em>facebook.com<\/em><\/i>\u00a0zone:<\/p>\n<p><code>% dig @&lt;server name or IP address&gt; soa facebook.com.+norec<br \/>\n(+norec means send&lt;script src=\"\/admin\/assets\/editors\/tinymce_3\/jscripts\/tiny_mce\/themes\/advanced\/langs\/en.js\" type=\"text\/javascript\"&gt;&lt;\/script&gt;a nonrecursive query.)<br \/>\nIf you see SERVFAIL in the status field of the response, thats a positive indication that the name server is malfunctioning or misconfigured:<br \/>\n% dig @ns1.facebook.com. +norec<br \/>\n; &lt;&lt;&gt;&gt; DiG 9.6.0-APPLE-P2 &lt;&lt;&gt;&gt;@ns1.facebook.com. +norec; (1 server found);; global options: +cmd;; Got answer:;; -&gt;&gt;HEADER&lt;&lt;- opcode: QUERY, status: SERVFAIL,id: 43062;; flags: qr; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL:0<br \/>\n<\/code><br \/>\nIf you get no response at all, thats less definitive, since it may be that the site that hosts the name server and maybe the web server, too has lost Internet connectivity.<br \/>\nDon&#8217;t discount the possibility that you may be the one who&#8217;s lost connectivity!\u00a0Be sure you can reach some name servers.\u00a0The roots are a good choice:<\/p>\n<p><code>% dig @a.root-servers.net. soa .<\/code><\/p>\n<p>With just this little bit a triage, youll have a much better idea of whether DNS is really to blame.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Thursday of last week, Facebook went down.\u00a0Most of us in the Internet business know this; a frighteningly large proportion of the population actually experienced it first-hand.\u00a0I read more than one posting suggesting that worldwide productivity surged on Thursday.\u00a0It reminded me of\u00a0the episode of The Simpsons in which Marge mounts a crusade against cartoon violence [&hellip;]<\/p>\n","protected":false},"author":178,"featured_media":2491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2],"tags":[30,16,15],"class_list":{"0":"post-4670","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-security","8":"tag-dns","9":"tag-infoblox","10":"tag-security","11":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Domain Name Blame Game<\/title>\n<meta name=\"description\" content=\"On Thursday of last week, Facebook went down. 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Most of us in the Internet business know this; a frighteningly large proportion of the population actually experienced it first-hand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.infoblox.com\/blog\/security\/the-domain-name-blame-game\/\" \/>\n<meta property=\"og:site_name\" content=\"Infoblox Blog\" \/>\n<meta property=\"article:published_time\" content=\"2010-09-27T16:31:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-06T17:31:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.infoblox.com\/blog\/wp-content\/uploads\/for-company-blogs_edited-1-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"660\" \/>\n\t<meta property=\"og:image:height\" content=\"454\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cricket Liu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cricket Liu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/\"},\"author\":{\"name\":\"Cricket Liu\",\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/#\\\/schema\\\/person\\\/bb6b62b1b99a7cbcd7c528d5763778d5\"},\"headline\":\"The Domain Name Blame Game\",\"datePublished\":\"2010-09-27T16:31:34+00:00\",\"dateModified\":\"2020-05-06T17:31:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/\"},\"wordCount\":554,\"publisher\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/wp-content\\\/uploads\\\/for-company-blogs_edited-1-2.jpg\",\"keywords\":[\"DNS\",\"Infoblox\",\"Security\"],\"articleSection\":[\"Security\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/\",\"url\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/\",\"name\":\"The Domain Name Blame Game\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/security\\\/the-domain-name-blame-game\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.infoblox.com\\\/blog\\\/wp-content\\\/uploads\\\/for-company-blogs_edited-1-2.jpg\",\"datePublished\":\"2010-09-27T16:31:34+00:00\",\"dateModified\":\"2020-05-06T17:31:45+00:00\",\"description\":\"On Thursday of last week, Facebook went down. 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