{"id":2222,"date":"2015-11-11T19:23:27","date_gmt":"2015-11-11T19:23:27","guid":{"rendered":"https:\/\/live-infoblox-blog.pantheonsite.io\/?p=2222"},"modified":"2020-05-06T10:30:07","modified_gmt":"2020-05-06T17:30:07","slug":"infoblox-experts-community-now-provides-customer-access-to-top-trending-kb-articles","status":"publish","type":"post","link":"https:\/\/www.infoblox.com\/blog\/company\/infoblox-experts-community-now-provides-customer-access-to-top-trending-kb-articles\/","title":{"rendered":"Infoblox Experts Community Now Provides Customer Access To Top Trending KB Articles"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2225\" src=\"https:\/\/live-infoblox-blog.pantheonsite.io\/wp-content\/uploads\/top-trending-KB-Articles.jpg\" alt=\"\" width=\"660\" height=\"454\" srcset=\"https:\/\/www.infoblox.com\/blog\/wp-content\/uploads\/top-trending-KB-Articles.jpg 660w, https:\/\/www.infoblox.com\/blog\/wp-content\/uploads\/top-trending-KB-Articles-300x206.jpg 300w\" sizes=\"auto, (max-width: 660px) 100vw, 660px\" \/><\/p>\n<p>We live in a world of immediacy.\u00a0 Nearly any information is available and expected with a simple search of Google.\u00a0 This mindset creates great opportunities for knowledge sharing and solving problems, but also creates challenges for businesses.\u00a0 In particular, when customers want information and answers immediately to make critical business decisions.<\/p>\n<p>At Infoblox, we\u2019re making strides to ensure critical information is available sooner than ever before.\u00a0 The new\u00a0<a href=\"https:\/\/community.infoblox.com\/t5\/Support-Central\/bg-p\/SupportCentral\" target=\"_self\" rel=\"noopener noreferrer\">Support Central Blog<\/a>, available from our\u00a0<a href=\"http:\/\/community.infoblox.com\/\" target=\"_self\" rel=\"noopener noreferrer\">Infoblox Experts Community<\/a>, now publishes trending knowledge base articles for customers and prospects.\u00a0 Making it available through our community will help customers easily find the most viewed articles, and content that\u2019s been requested through our support channels.<\/p>\n<p>Our support engineers have been generating KB articles for some time now, and making them available to a wider audience on the community helps customers find answers before a support call\u00a0is required.\u00a0It is our hope that\u00a0proactively\u00a0publishing\u00a0KBs and other resources on\u00a0our\u00a0community\u00a0site\u00a0will help spark\u00a0meaty\u00a0conversations\u00a0among\u00a0our members.\u00a0There\u2019s\u00a0nothing\u00a0better than\u00a0discussion about\u00a0real world situations.<\/p>\n<p>The\u00a0<a href=\"https:\/\/community.infoblox.com\/t5\/Support-Central\/bg-p\/SupportCentral\" target=\"_self\" rel=\"noopener noreferrer\">Support Central blogs<\/a>\u00a0also indicate the KB number and topic in the blog title, making it much easier for customers to identify and track the content.\u00a0 This is just another facet of our technical support strategy; giving customers access to the best content with the highest visibility possible. \u00a0We highly recommend customers create an account and subscribe to the Support Central Blog so they are\u00a0notified\u00a0when\u00a0new\u00a0topics\u00a0are published.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We live in a world of immediacy.\u00a0 Nearly any information is available and expected with a simple search of Google.\u00a0 This mindset creates great opportunities for knowledge sharing and solving problems, but also creates challenges for businesses.\u00a0 In particular, when customers want information and answers immediately to make critical business decisions. At Infoblox, we\u2019re making [&hellip;]<\/p>\n","protected":false},"author":269,"featured_media":2225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1],"tags":[16,130],"class_list":{"0":"post-2222","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-company","8":"tag-infoblox","9":"tag-kb-article","10":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Infoblox Experts Community Now Provides Customer Access To Top Trending KB 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