Premium Maintenance
Customers with mission-critical network requirements need around-the-clock
access to Infoblox's world-class support team. Infoblox Premium Maintenance
is an annual service that offers:
- Advance exchange replacement of defective hardware. Infoblox will
ship you a new unit at the first sign of trouble to help avoid costly
downtime.
- Telephone-based support 24 hours/day, 365 days/year accessed through
a dedicated support line.
- Access to web-based support through the online support center or email
24 hours/day, 365 days/year.
- Enhanced escalation for high-priority problems.
- All software and firmware updates and upgrades for one full year.
Multi-year offerings are also available. For pricing or more information
contact your sales representative or an Infoblox IDeal channel partner.
Standard Warranty
In addition to being extremely reliable, Infoblox products are recognized
for being easy to install, configure, and manage. Infoblox Standard Warranty
provides:
- Replacement of defective hardware. Simply return the hardware and
Infoblox will repair or replace the unit.
- 90 days of web-based support for installation and configuration
assistance.
- 90 days of software updates.
- Access to web-based support through the online support center or email
24 hours/day, 365 days/year.
Support Beyond Contracted Coverage Plans
Customers may request additional engineering support from the Infoblox
support team outside of the scope of purchased maintenance packages. As
resource availability allows, support will be provided per Infoblox's
standard hourly consulting rates. Contact your sales representative or the
Infoblox support team for additional details on this program.
Scope of Services and Prices
The scope of services and prices remain subject to modification and change
from time to time.
End of Product Life Cycle Overview
Infoblox's end-of-life policy and announcements helps
customers better manage their end-of-life transition and outlines migration
programs.
Product
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