bloxCare Maintenance Programs

bloxCare Maintenance Programs

bloxCare Maintenance Programs

At Infoblox we know that customer satisfaction is not achieved by great technology alone. This is why we go through great effort to provide the highest quality support, consulting and training services—delivered globally, in a package that is suitable for you. This page contains an overview of the variety of bloxCare support programs available to you.

Compare the bloxCare Maintenance Programs

bloxCare Maintenance Programs At-a-Glance
  Standard Warranty Premium Maintenance1 Platinum Maintenance2
Terms
Standard
  • 1 year hardware
  • 90 days tech support
1-3 years 1-3 years
Online Self Help Resources N/A X X
Web/Email Support X X X
Telephone Support Local Business Hours3 24x7x365 24x7x365
Response Times 1 business day within 1 hour within 1 hour
Hardware
Replacement Exchange Return Advance Replacement Advance Replacement
Delivery Method Reasonable Efforts Next Business Day within Covered Locations4 Next Business Day within Covered Locations4
Account Management
Dedicated Technical Account Manager(s) N/A N/A X
Onsite Visits & Quarterly Business Reviews N/A N/A X
Upgrade Assistance/Standby Support N/A Remote Professional Services Engagements available for fee X5
Customer Environment Testing at Infoblox N/A Remote Professional Services Engagements available for fee X
Training
Technical Training and Certification Available for Purchase Available for Purchase Training Credits Included
  • 1See Infoblox Premium Maintenance terms and conditions
  • 2Requires purchase of Premium or L3 service on all units
  • 3In the event of a priority 1 hardware failure, contact support 24x7x365
  • 4Order must be placed by 3 p.m. local time
  • 5Available to customers with Platinum Plus contracts